Some workers have 'special needs' because they face particular difficulties, such as literacy problems or hearing deficits. Although they might be competent at the task you want to assess them in, they may have trouble undertaking a conventional assessment activity.

The best way to overcome this problem is to make a reasonable adjustment to the assessment tools you are using. This could include conducting a question and answer test verbally, or using different equipment, or taking extra time to explain the details of what you want them to do.

Note that any adjustments made must be allowable within the rules defined by the Training Package.

One of these rules is that the 'integrity' of the competency must always be maintained - in other words, the worker must demonstrate their skills and knowledge to the same level of ability as anyone else undertaking an assessment in that competency. Another rule is that an adjustment can only be made if it is reasonable for the workplace itself to be similarly 'adjusted' to suit the needs of that worker.