Skip to content

Section 4: Supporting

Working ethically

Maintaining privacy

One of the ethical principles mentioned earlier is confidentiality. As a workplace assessor, some of the information you record and file away will be private in nature. This may include personal information about the candidate, their assessment results, and any complaints or appeals.

The Standards for RTOs require all RTOs to have a privacy policy, and for trainers and assessors to follow the procedures relating to it. The policy must comply with the Privacy Act (1988), Privacy Amendment Act (2012) and the Privacy Regulation (2013).

The Privacy Act includes a set of privacy principles. RTOs with a turnover of $3 million or more are required to abide by these 'Australian Privacy Principles'.


You can find more details on the Australian Privacy Principles by going to the Office of the Australian Information Commissioner's website.


In practice, you don't need to know the details of the Australian Privacy Principles, but it is important that you have a good understanding of your own RTO's privacy policy.

Look up the Privacy Policy of your RTO and answer the following questions.

Where are the records stored that relate to your learners?

Who has direct access to them?

What procedures are in place to ensure that confidential records are kept secure?